Terms of service

Last updated: 17 June 2026

This website is operated by Clavis & Claustra. Throughout the site, the terms “we”, “us” and “our” refer to Clavis & Claustra.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service, together with any other policies referenced on the website, including our Privacy Policy, Cookie Policy, Refund Policy and Shipping Policy.

Contact details

Clavis & Claustra
5 Lord’s Close
Giggleswick
North Yorkshire
BD24 0EG
United Kingdom

Email: clavisandclaustra@gmail.com
Phone: +44 7790 681407

Online store terms

By using this website, you confirm that you are at least the age of majority in your country, state or region of residence, or that you have permission from a parent or guardian to use the website.

You must not use our products or services for any unlawful or unauthorised purpose. You must not transmit any viruses, malicious code or other harmful material through the website.

We reserve the right to refuse service to anyone where we have a legitimate reason to do so, including suspected fraud, misuse of the website or breach of these terms.

Products and availability

We aim to describe and display our products as accurately as possible. However, colours, images, measurements and product details may vary slightly depending on your device, screen settings or the handmade/vintage nature of some items.

All products are subject to availability. We may limit the quantities of products available, discontinue products, or cancel orders where items are unavailable or listed in error.

Prices and payment

Prices are shown in GBP unless stated otherwise.

We reserve the right to update prices at any time. The price you pay is the price shown at checkout when you place your order, subject to any obvious pricing error.

Payments are processed through Shopify and supported payment providers. We do not directly store your full payment card details.

Order acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order where necessary, including where:

an item is unavailable
there is an error in the product listing or price
payment cannot be authorised
fraud or misuse is suspected
delivery information is incomplete or incorrect

If we cancel an order after payment has been taken, we will refund the amount paid.

Delivery

Delivery is handled in accordance with our Shipping Policy. Delivery times are estimates and may vary due to postal delays, courier issues, busy periods, weather, customs or other circumstances outside our control.

Returns and refunds

Returns and refunds are handled in accordance with our Refund Policy.

Accuracy of information

We aim to keep the information on our website accurate and up to date, but we cannot guarantee that all information will always be complete, accurate or current.

We may update, correct or remove website content at any time without notice.

Third-party tools and links

Our website may include links to third-party websites or use third-party services. We are not responsible for third-party websites, services, content, policies or practices.

Your use of third-party services may be subject to their own terms and policies.

Intellectual property

The website, including its text, images, branding, product descriptions, graphics and other content, is owned by or licensed to Clavis & Claustra unless otherwise stated.

You must not copy, reproduce, distribute, modify or commercially exploit website content without permission.

User comments and submissions

If you send us comments, suggestions, feedback, images, reviews or other submissions, you agree that we may use them to respond to you, provide customer support, improve our services or manage our business.

You must not submit anything unlawful, abusive, misleading, defamatory, obscene, infringing or harmful.

Prohibited uses

You must not use the website:

for unlawful purposes
to infringe intellectual property rights
to harass, abuse, insult, harm or discriminate against others
to submit false or misleading information
to upload or transmit viruses, malware or harmful code
to collect or track personal information of others
to interfere with the security or operation of the website
to attempt fraud or unauthorised access

We may suspend or prevent access to the website where we reasonably believe these terms have been breached.

Limitation of liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from your use of the website or products purchased through it.

Indemnity

You agree to indemnify and hold Clavis & Claustra harmless from any claim or demand arising from your breach of these Terms of Service or your violation of any law or third-party rights.

Changes to these terms

We may update these Terms of Service from time to time. When we do, we will update the “Last updated” date at the top of this page.

Your continued use of the website after changes are published means you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales.

Contact

If you have any questions about these Terms of Service, please contact us at:

Email: clavisandclaustra@gmail.com
Phone: +44 7790 681407