Shipping policy

Last updated: 18 June 2026

This Shipping Policy explains how Clavis & Claustra handles delivery of orders placed through our website.

Contact details

If you have a question about shipping or delivery, please contact us at:

Email: Cat@clavisandclaustra.co.uk
Phone: +44 7790 681407

Clavis & Claustra
5 Lord’s Close
Giggleswick
North Yorkshire
BD24 0EG
United Kingdom

Order processing

We aim to process orders as promptly as possible.

Order processing times may vary depending on stock availability, order volume, weekends, bank holidays or other circumstances outside our control.

If there is likely to be a significant delay with your order, we will contact you using the details provided at checkout.

Delivery providers

We use Royal Mail as our main delivery provider.

For some orders, including international orders or where required for practical reasons, delivery may involve Royal Mail delivery partners, Parcelforce, DPD or other delivery providers.

Delivery options, costs and estimated delivery times will be shown at checkout where available.

Delivery times

Delivery times are estimates only and are not guaranteed unless a specific guaranteed service is selected and confirmed.

Delivery may be affected by postal delays, busy periods, weather, industrial action, customs, delivery partner delays, incorrect delivery details or other circumstances outside our control.

Delivery address

Please make sure your delivery address is accurate and complete before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided at checkout.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will do our best to help, but we may not be able to update the address once the order has been processed or dispatched.

Shipping costs

Shipping costs are calculated and displayed at checkout where applicable.

Any free shipping offers, delivery thresholds or promotional shipping rates may be changed or withdrawn at any time.

Lost or delayed orders

If your order has not arrived within the expected timeframe, please contact us at Cat@clavisandclaustra.co.uk with your order number.

We may ask you to allow a reasonable period for Royal Mail, a delivery partner or another delivery provider to complete delivery before treating the parcel as lost.

Where appropriate, we will help investigate the issue and may offer a replacement, refund or other suitable resolution depending on the circumstances.

Damaged items

If your order arrives damaged, please contact us as soon as possible with:

your order number
photographs of the damaged item
photographs of the packaging
a description of the issue

Please keep the item and packaging until the issue has been resolved, as they may be needed for a delivery claim.

International shipping

International shipping availability, costs and delivery times may vary.

If international delivery is offered, the customer is responsible for any customs duties, import taxes, handling fees or local charges unless stated otherwise.

International delivery may involve Royal Mail and its delivery partners, Parcelforce, DPD or other international/local delivery providers.

Customs delays are outside our control.

Failed delivery or uncollected parcels

If a parcel is returned to us because delivery was unsuccessful, the address was incorrect, or the parcel was not collected, we will contact you to arrange the next step.

Additional postage costs may apply if the order needs to be resent.

Contact

For shipping questions, contact:

Email: Cat@clavisandclaustra.co.uk
Phone: +44 7790 681407